FAQS

ABOUT QALARA
How does Qalara help overseas wholesale buyers?
Qalara offers a convenient and reliable platform for global sourcing from South Asia and Southeast Asia.

We offer:
• An ever growing selection of thousands of Home, Fashion and Lifestyle products at great wholesale prices. Beauty & Food categories launching soon.
• A vast range of on-trend handmade, artisanal, eco-friendly, organic, recycled, sustainable, products
• Verified producers
• Ability to service all kinds sourcing requirements - small, new businesses, to importers to very large businesses
• One-stop sourcing platform from discovery to delivery
• Dedicated account managers so that you don’t have to coordinate with many vendors
• Secure global payments
• Best freight and shipping costs
• Financial services launching soon
How does Qalara verify its sellers?
We identify and shortlist sellers based on credible and legitimate associations. These include Export Promotion Councils, Business Trade Associations, World Fair Trade Organization, Craftmark, Crafts Council and others. We then verify all our sellers against our six core values i.e. artisanal, eco friendly, organic, fair & social, recycled, sustainable. Once shortlisted we reach out to the sellers to review their certifications and legal compliance documentation. We also undertake physical audits of their factory or facility as best possible before onboarding a supplier. If factory audits are not done, we undertake reference checks and review customer or client feedback where possible.
Why is Qalara better than other B2B online platforms?
Qalara's promise to the buyer is on-trend selection, convenience and reliability. Some of the key differentiators that we offer as a platform are:
Curated sellers: All sellers on Qalara are verified - which means that all sellers have been vetted by team Qalara.
Dedicated account manager: A dedicated account manager to help you with your sourcing needs and to keep you updated on your order.
Production and quality monitoring: We play a hands-on role to ensure products are produced on time and to your specifications.
Logistics management: We partner with the best global companies to ensure best costs and experience.
Qalara emphasizes on its core values - artisanal, eco-friendly, organic, fair & social, recycled, sustainable - and aspires to have the largest and most reliable selection of such manufacturers.
Do I need to make an account to order?
• You can checkout as a guest BUT there are some perks it you have an account with us: Quick checkout process • Easily view your order status and order history • Receive updates detailing our new releases and special promotions before anyone else!
Are My Information and Payment Secure?
• We value and respect your privacy. • Your private information is Never shared. and payment is 100% safe and secure. Also, we are hosted on Shopify, the biggest and most reliable e-commerce platform on the planet. And to be triple sure, we process the payments using Verified Paypal, one of the biggest and most secure payment gateways. They give you (and provide us) security against all fraud.
I didn't rose hos an order confirmation email, can you send it again?
Every order made from our store is automatically sont a confirmation email. Please check your spam or funk lolder as it may be there Tit's still missing, just contact us and we'll send you a new emai confirmation af your order! Do you accept Cash-On-Devery payment (COD)? Unfortunately not at the moment We accept all major credit cards with VISA, MASTERCARD, JOB & PAYPAL if you would like to pay win AMEX or DISCOVER please check out as a Guest with Paypal Express I What is the currency of the store and can I pay in another currency? • All prices may be shown in local currency depending on which country (GEO IP address) the customer's location, for their convenience. • However, the customer can only checkout using USD. • You will checkout using the most current exchange rate. Your credit card bank service provider or PayPal will automatically convert the curency for you.
What is the currency of the store and can I pay in another currency?
• All prices may be shown in local currency depending on which country (GEO IP address) the customer's location, for their convenience. • However, the customer can only checkout using USD. • You will checkout using the most current exchange rate. Your credit card bank service provider or PayPal will automatically convert.
Why is my discount (Coupon) code not working?
• Discount codes are unique for each customer and/or unique to the specific product or promotional campaign! • The most common reason why a discount code does not work is that it already has expired. We suggest that right after you get a discount code you will use it right away before it expires! Lankena Teeth Whit. Ip address location SHIPPING & DELIVERY: Where do you Ship and Deliver to? • Ves we provide Worldwide Shipping Anywhere you are in the universe, we got you covered. If you have an address, we can ship it there 🙂 How long does it take you guys to process our orders?
• We process and package orders, within 1-5 business days of the purchase timestamp. 4 23 10:56 How long do shipping and delivery take? When can I expect my goods?
Where do you Ship and Deliver to?
• Yes we provide Woridwide Shipping Anywhere you are in the universe, we got you covered if you have an address, we can Ship it there s How long does it take you guys to process our orders? A dus o fide purdiasetimestamo How long do shipping and delivery take? When can I expect my goods? • We Ofer 2 Meneds Of Shippings Standard shipping takes about 9-25 business days * Averages about 9-20 business days. Please allow up to 2-6 weeks for rare cases, like special holidays or extremely high demand • You can choose Expedited Express Shipping upon checkout, delivery takes approximately 3-7 business working days All packages are sent withTracking Number so you can check it every step of the way!
Has my order already been shipped? How will I know?
 • You can track your order by using the Track my order page on our site. . Once your order has been shipped, you wil be sent an eulomatid ernail where youll be able to track your package and see its stalls F unsure, please contact us so our support team can check on your Order details for you. You will need to provide them with your Order iD for them lo be able to pull up your tracking info.
Why does the Tracking status show currently unavailable' or not moving?
Once the parcel is shipped, it usually takes another 3-7 days for the tracking status to show up correcty on the tracking website We don't know why there is a lag time between the tracking couriers updating it but we assure you that the items are on the way. Мо осотоладо dasdadadentesotdaro Flease be patient and we promise itis worth the wait. Ilthere is any issue, please contact our customer support from our contact радо Мо ого пафоздо орі вдводу аоановоаакоитв ововава довебой The tracking shows that the package already arrived at your sounty but isnt moving, then most thely it is being hald at the loca boat office or custame, Please check and contact your local post office if this is the case lo retrieve your packages lp add The tracking site savs my order has been Delivered.
But I haven't received my package yet?
• Most often, this happens when the packages are held at your Local post office and they should be the ones contacting you This is something we don't have control over butwil help you assist you as much as possible * Ploase kindly contact your local post office if the parcel has arrived at your destination country, to retrieve your packages there! . Please contact our Customer Service for further assistance or help required or if we need to resend your packages